Return Policy

We understand that you may not always love your new piece(s). We also understand that returning them to us for a refund is important. 

22 Frolics has a 10-day return policy, which means the customer has 10 calendar days after receiving items to request a return.  After initiating a return request, the product must be postmarked for return shipping to 22 Frolics within 5 business days.  The customer is responsible for all initial and return shipping fees.  Original shipping paid by customer is not credited or eligible for refund.

To be eligible for a return, your item must be in the same condition in which you received it: Clean with no makeup or deodorant marks, unworn, unused, unwashed, unaltered, and with tags still attached.

To start a return email: Sales@22Frolics.com with RETURN REQUEST and your order number in the Subject line of the email. State the reason for the return request and what item(s) you want to return in the body of the email.  To help us improve our product listings, please indicate if the item's description or sizing details did not adequately describe the product you wish to return.  Items sent back to us without first requesting a return will not be accepted.

Damages, defective items, or issues

Please inspect the order upon receipt and contact us within two (2) business days if the item is defective, damaged, or if you received the wrong item.  Please include written details about the defect and be prepared to include pictures so that we can evaluate the issue and make it right. 22 Frolics is not responsible for damaged while in transit. Those claims must be presented to the shipping agent.

Exceptions, non-returnable, or final sale items

Certain types of items cannot be returned, like perishable goods, custom products (such as special pre-orders or personalized items) and personal care goods (such as beauty products).  Additionally, due to sanitary reasons, we do not accept returns on swimwear or bodysuits.  We do not accept deliveries of any hazardous materials or flammable liquids.

We cannot accept returns/exchanges on sale items, clearance items, gift cards or giveaways. Items marked on sale and clearance items are not eligible for returns/exchanges. Items purchased during a free gift with purchase event are final sale. Please contact Sales@22Frolics.com if you have questions or concerns about any specific item.

Exchanges

The fastest way to ensure our customer gets the item she/he wants is to return the original item and make a separate purchase for the new item needed.  Due to items selling out quickly, exchanges for a different size may not always be available. If you know you need a different size and it is available, we recommend you purchase it and send the returned item in for a refund.  Don’t wait until the refund has been processed as your size may sell out.

Refunds

You will be notified once we have received and inspected your return. We will let you know if the refund is approved or not.  If approved, you’ll be automatically refunded on your original payment method.  Please remember it can take some time for your bank or credit card company to process and post the refund.  You may contact us if you have any additional questions about our Refund/Return policy.

SPECIAL CIRCUMSTANCES

SHOP PAY Returns:

In accordance with Shop Pay policy, customers “can’t use the Shop app to cancel an order, return an item, or ask for a refund.”  Therefore, customers who purchased through the Shop App must contact 22 Frolics directly (sales@22Frolics.com) to initiate a return. 

For orders placed through the Shop App or purchased with Shop Pay, 22 Frolics will issue an order refund directly to the customer once the item has been received and verified to be following the stated conditions of the 22 Frolics Return policy.   22 Frolics is not responsible for the refund of any installment charges the customer has paid or agreed to pay to Shop Pay.  Furthermore, 22 Frolics is not responsible for a customer’s loss of good standing with Shop Pay should the customer fail to fulfill their original Shop Pay purchase agreement. 

Excessive Returns:

An excessive amount of returns (more than 2 returned orders within 6 months) may subject the customer to a 15% restocking fee. Alternatively, 22 Frolics may choose issue a store credit only for those who fit into the excessive return parameters.  If 22 Frolics determines a customer’s return rate to be excessive, 22 Frolics will notify the customer prior to further processing the return.  22 Frolics withholds the right to refuse future service to any customer who is responsible for an excessive number of returns.

Prior to order submission, customers are encouraged to review the sizing charts at the bottom of the 22 Frolics website, refer to the listed sizes or fit videos within the product description and media galleries, or contact 22 Frolics directly (Sales@22frolics.com) if they have any questions about product size, comfort, or fit.